Sale of goods & returns

Personalised products

At Featherlings, we specialise in crafting personalised products with engravings, photos, ashes, handwriting, dried flowers, and more. These items are made to order and are subject to our Return Policy.

Note: Personalised items require special care. To maintain their quality, avoid contact with substances like fake tanning solutions and chlorine from swimming pools.

Ordering and Payment

Place your orders online, over the phone, or in-store. Payment is due at the time of the order, and we accept all major credit cards and PayPal.

Delivery for orders placed in store

You can place an order at Featherlings, Unit 5, Challenge Enterprise Centre, Sharps Close, Portsmouth, PO3 5RJ. Please arrange a visit first.

Jewellery marked as on display in store is available to view and order. The display piece is a sample; your personalised jewellery is made to order and delivered to your UK address when ready. The delivery costs and estimated times below apply to orders placed in store as well as online.

UK delivery costs

• Orders of £10 or more: standard UK delivery is free.
• Orders below £10: standard Royal Mail second-class delivery is £0.91.
• Ashes, hair, fur, breast milk and dried flower jewellery: tracked delivery is included as standard.

Optional delivery upgrades depend on the item: eligible faster delivery options cost £0.99–£1.99, and eligible Tracked24 options cost £5.99–£6.99. The available service, full price and estimated date are shown at checkout or confirmed when you order in store, before payment.

When your order will arrive

• Photo and engraved jewellery: standard delivery is usually within 5–7 working days of placing your order.
• Ashes, hair, fur, breast milk and dried flower jewellery: allow approximately 14 days for your completed jewellery to arrive after I receive your inclusions. If you bring your inclusions when you place your order in store, the estimate runs from that visit. If you provide them later, the time before they reach me is additional.
• Locket-sized photos and ready-made, non-personalised items: orders placed before midday on a working day are normally dispatched the same day. Standard second-class delivery takes approximately 3–5 working days after dispatch; orders placed after midday, at weekends or on bank holidays are normally dispatched the next working day.

For postal ashes, hair and fur orders, allow a couple of working days for your free postal kit to arrive and a couple of working days for its return journey, plus any time before you send it back. I will email you when your inclusions arrive. Breast milk and dried flower orders have their own sending instructions.

Working days are Monday to Friday, excluding bank holidays. Delivery dates are estimates. I will confirm the expected date for your chosen item when you order in store; online, check the estimate on the product page and at checkout. A faster postal service does not remove the time needed to make your jewellery. If you need an order for a particular date, please contact me before ordering.

International delivery

The costs and times above are for UK delivery. International services, prices and estimates depend on the destination and order, and are shown at checkout or quoted before payment for orders placed in store. Local import taxes or duties may apply.

Warranty and Returns

Every Featherlings item is covered by a 365-day warranty from the date it is delivered. This covers manufacturing and workmanship faults that were present when the item was supplied. It does not cover accidental damage, normal wear and tear, misuse, loss, unauthorised alterations or damage caused by catching, pulling, impact or pressure.

If something happens after the 365-day warranty has ended, please still contact me. I will always look at the circumstances and, wherever reasonably possible, offer a repair, replacement or alternative. Charges and postage may apply. Any assistance offered outside the warranty is provided as a gesture of goodwill and does not mean that the original item was faulty.

Full information about inspections, repairs and replacements can be found in our Returns Policy. This warranty is additional to, and does not affect, your statutory rights.

Please refer to our Return Policy for steps on how to resolve the issue.

Contact Us

For any questions or concerns, feel free to email us at hello@featherlings.co.uk. We're always here to assist you.