Placing your order
Once you have placed your order, we will send you a postal kit with everything you need
- Delivered in 1-2 working days normally
- Tracked48 postage back to us included
- We'll let you know when it arrives
- Fully tracked for peace of mind
Step 1
Place your order
Once you’ve placed your order, we’ll send you a free postal kit.
Step 2
Send it back to us
Drop off at the post office or you can arrange for Royal Mail to collect.
This will take 1-2 days to arrive.
Step 3
Wait 10 Days
Once we receive your filled postal kit, we’ll get to work creating your piece.
We aim to have all orders completed and sent to you within 2 weeks.
Our workshop address
Featherlings
5 Challenge Enterprise Centre
Sharps Close
Portsmouth
PO3 5RJ
Free Postal Kit
We want to give you the easiest & most secure experience when dealing with something so sensitive and so precious.
When you place your order, we will send you out a postal kit that normally arrives within 1-2 working days.
The postage back to us is already paid for and fully tracked.
Delivery FAQs
Please note that for orders made using your loved ones ashes, hair, pets ashes or fur we usually need around 10 working days. But please understand that this is an aim not a gaurantee. If you need your order for a special date, please let us know!
If you need your order delivered faster than the times quoted on our website please contact us ASAP to see what we can do for you. We will always do our best!
Depending on the product, most personalised orders take around 1 - 3 days to hand craft. Some personalised products can be posted the same day when ordered before 3pm. UK delivery then takes another 1-3 days depending on your choice at the checkout. International delivery takes 5 - 7 days usually
All of our memorial/photo jewellery is made from .925 Sterling Silver. Any charms that then have rose gold detailing will be 18ct Rose Gold. Charms that have gemstones i.e Sapphire or CZ will be noted in the description!
We are based in Portsmouth UK. All of our orders are hand finished by us in house and posted as soon as possible with the Royal Mail. You can be assured you are buying local from the UK!
It's best to check each listing individually, but every jewellery order comes gift wrapped in a silk pouch and box. Some orders including pendants and bracelets may also come with an extra gift bag
We work hard to make sure every order that goes out is perfect. We are only human, if something has gone wrong we would prefer to put it right! You can return your order up to 365 days after purchase provided we have had a chance to correct any issues.
If you have simply changed your mind, and the product isn't personalised and hasn't been worn... You can return it for a full refund. Please contact us with any issues or queries!
UK delivery is free on EVERYTHING! You can choose faster delivery options at the end of the checkout
need your order fast?
• You can check the delivery speed for each item on its own product page.
• Some items can even be personalised by us and dispatched the same day!
• You can choose delivery options at the end of the checkout.
• Please note though, that delivery days quoted are an aim and not a gaurantee (who knows what may happen each day!)
